Q: How would you describe your approach to food?

Modern British, with an emphasis on indulgence.

Q: Is Balans Soho Society a formal affair? Do I need to dress up?

It’s always nice when people make an effort but, no, we’re a casual restaurant. Come as you are.

Q: Do you cater for vegetarians and vegans?

We certainly do. Our menus feature several excellent vegetarian dishes. And if you’re vegan, talk to your waiter and we’ll see if we can rustle something up for you.

Q: I’m allergic to certain foods. How will I know what to avoid on your menu?

Just mention it to the manager and he or she will be able to point you to some suitable dishes or provide a list of ingredients we use that people are sometimes allergic to.

Q: Do you allow pets?

Sadly, as we prepare and serve food, we can only allow guide dogs into Balans. Although other dogs are welcome in our outdoor areas. That is, except at our Soho branch, where we are a little short on space.

Q: When do you call time at the bar?

At Soho, we serve alcohol until 3am every day other than Sundays, when time is called at 12.30am. Our Soho Café and Kensington restaurant serve alcohol until midnight every day, and at Stratford Westfield and Westfield Shepherd’s Bush, “time” is 11pm.

Q: Do you have disabled access?

Yes we do, at our Westfield restaurants (Stratford and Shepherd’s Bush).

Q: Are children welcome at Balans?

Certainly, although anyone under 16 years of age must be with an adult.

Q: Would it be possible to film at Balans?

Yes, we may be able to organise that. Please email headoffice@balans.co.uk before the day.

Q: Can I take photos?

Feel free to take snaps of the restaurant and of your friends. But please don’t photograph other customers without their consent.

Q: Can I hire any of your restaurants?

You’re more than welcome to book an area. To do this, please email headoffice@balans.co.uk.

Q: What kind of music do you play?

It very much depends on the time of day. Things are a more sedate in the daytime and tend to get a little – how shall we say? – energetic in the evenings. Particularly at our Soho restaurant.

Our exclusive Balans playlist is available on Spotify. Sign-up to your very own account here :

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